Refund policy

Returns & Exchanges

Returns are accepted within 30 days of purchase. Items must be unused, in original condition and packaging, and accompanied by a receipt or proof of purchase.

Non-returnable items:

• Gift cards

• Dog clothing and hats

Items that are damaged, missing parts (not due to our error), or not in original condition are not eligible for return.

Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method.

Late or Missing Refunds
Check your bank and credit card account. If your refund hasn’t posted, contact your bank or card provider. Still need help? Email us at info@buffalobarkery.com.

Sale Items
Only regular-priced items are eligible for refunds.

Exchanges
Exchanges are only offered for defective or damaged items. Email info@buffalobarkery.com and send your item to:
Buffalo Barkery, 47 Allen Street, Buffalo, NY 14202

Shipping
Customers are responsible for return shipping costs, which are non-refundable. For items over $75, use a trackable service or insurance. We’re not responsible for returns we don’t receive.